A sea change is happening around the way Customers do business today. They have more choices and drive our businesses to push innovations. The demand for new technologies is rising, driven by buyers wanting to unlock additional engagement value. Add-on tools and technologies, such as Business Process as a Service (BPaaS), cloud-enabled offerings, especially in the SMB segment, demand for mobile F&A solutions and dashboards & FP&A (financial planning and analytics) and operational analytics also is increasing.
Customers are expecting innovative services from their managed service providers, especially since improvements from labor arbitrage and process improvement have largely been achieved. These transformational requirements are facilitated by advancements in technology and corresponding process shifts. Value, rather than cost, is the new watchword, and will likely be measured by how service providers help empower business growth through innovation.
The key drivers for achieving the desired results for 2020 that will affect both customers and managed service providers are
US remain the biggest shareholder for driving growth for Outsourcing industry with 60% of the US$ 67 billion Global sourcing business in 2015.
Leveraging the growing demand in US, 2nd Indo-US BPO Summit presents a unique opportunity to evaluate the leading outsourcing market in India and demonstrate the solutions and opportunities of the India BPO brand to the US marketplace. With the USA continuing to be our ally as a major outsourcing region, the Summit aims to create B2B marketplace, presenting the Indo-US bilateral trade opportunity as the largest growing place. The summit will also present digital transformation of New India and how it is positioned to offer enhanced innovations to its outsourcing customers through major investments in its technological infrastructure and skill development initiatives.
The summit will create platform to reach decision makers, interest groups and top leadership from major global BPO companies, Government, supporting eco system and US MNCs to help translate their vision of growth into an actionable outputs.
If you are considering outsourcing business processes, large or small, don't miss this one-of-a-kind conference.
Attend the 2nd INDO-US BPO SUMMIT conveniently located in Orlando, on January 12-13, 2017 and get all the information you need to make informed decisions.